System status
Service health for Clova, taken from our incident log. Times are UTC.
Services
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Operational
Crypto trading engine
Buy, sell and convert crypto assets
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Degraded
Gift card exchange
Upload, verify and exchange gift cards
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Degraded
Wallet and deposits
Wallet addresses and deposit tracking
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Operational
REST API
Developer API endpoints
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Operational
Market data feed
Live prices from CoinGecko
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Operational
Website and web app
Landing page and app delivery
Last 90 days
Incident history
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Investigating
USDT TRC-20 Deposit Delays
Reported
We are receiving reports of delayed USDT deposits via the TRC-20 (Tron) network. Some users report deposits not appearing in their Clova wallet after 30+ minutes, while the standard confirmation time is 1-3 minutes. We are investigating whether this is a network-side issue or an internal indexing problem. ERC-20 USDT deposits are unaffected. Please use ERC-20 for urgent deposits until resolved.
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Monitoring
Gift Card Verification System — Degraded Performance
Reported
Our gift card verification partner experienced intermittent timeouts affecting approximately 15% of card submissions. Affected users saw longer-than-usual verification times (5-10 minutes instead of the normal 10-60 seconds). Manual verification was available as a fallback. The partner has identified the root cause as a capacity issue and is scaling their infrastructure.
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Resolved
CoinGecko API Rate Limiting — Intermittent Price Delays
Reported · Resolved
CoinGecko's free-tier API experienced elevated rate limiting between 14:22 and 15:47 UTC. During this period, crypto prices in the calculator and phone mockup updated with delays of 2-5 minutes instead of the usual 30 seconds. Trading was unaffected as we switched to backup price sources. We have implemented redundant pricing to prevent future occurrences.
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Resolved
Scheduled Database Migration — Performance Upgrade
Reported · Resolved
Planned database migration to PostgreSQL-compatible architecture for improved query performance. Services were unavailable for approximately 45 minutes starting at 02:00 UTC. All user data, balances, and transaction history were preserved with zero data loss. Post-migration benchmarks show 3x improvement in dashboard load times.
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